You transferred from Trust Wallet to Binance, but Binance shows no balance change. Don't panic — there are several details to check when transferring from a wallet to an exchange.
Troubleshooting Steps
The process has three stages: Trust Wallet sends → blockchain transmits → Binance receives. Problems at any stage cause "not arrived."
Check Trust Wallet Status
Look at your transaction record: Pending means not confirmed yet (wait), Completed/Success means on-chain (note the TXID), Failed means it never went through (resend).
Check with TXID on Blockchain Explorer
If Trust Wallet shows success, use the TXID on the appropriate explorer: etherscan.io for ERC-20, bscscan.com for BEP-20, tronscan.org for TRC-20.
Check Binance Deposit Records
Open the app from Download Binance APK. Under "Assets" → "Deposit History," if you see "Confirming," Binance detected it. If nothing shows, the address or network may be wrong.
Common Causes
Wrong network: Most common error. You chose ERC-20 on Binance but sent via BEP-20 from Trust Wallet. Compare both sides. Contact support with TXID for recovery.
Address copied incorrectly: Compare the target address in Trust Wallet with your Binance deposit address exactly.
Missing Memo/Tag: For XRP, EOS, XLM etc. Contact support with TXID and correct Memo for manual assignment.
Low Gas causing stuck transaction: On Ethereum, try accelerating or canceling the transaction in Trust Wallet.
Correct Transfer Steps
- Get deposit address on Binance after registering. Note minimum amounts.
- Copy address and Memo (if needed) — don't type manually
- In Trust Wallet, select the same coin and network, paste address
- Final check: address matches (first and last 4 characters), network matches, Memo filled
- Send and record TXID
FAQ
How long should it take?
TRC-20/BEP-20: ~5 minutes. ERC-20: 5-15 minutes. Bitcoin: 20-40 minutes.
Does Trust Wallet charge fees?
Yes — on-chain Gas fees. Amount depends on network and congestion. Binance doesn't charge additional deposit fees.
Security Tips
Ensure your Trust Wallet is genuine — don't use unknown wallet apps. Backup your seed phrase but never share it. Get the official Binance app from Download Binance APK.