You eagerly submitted your identity verification, waited a while, and then got a "Verification Failed" notification — this happens more often than you'd think. The good news is that a rejection doesn't mean Binance is closed to you. In most cases, you can fix the issue and resubmit.
If you're still in the registration stage, make sure you're using the correct Binance website link, which includes a fee discount. Mobile users should download the Binance App for KYC — the app's camera experience is much better than the web version.
Can You Resubmit?
Yes. Binance allows you to resubmit materials after a failed verification. The system usually tells you the rejection reason (though sometimes the description is vague). Fix the issue based on that feedback and try again.
There's no strict limit on the number of resubmissions, but after several consecutive failures, the system may require you to wait (e.g., 24 or 48 hours) before trying again.
Most Common Rejection Reasons and Solutions
Reason 1: Blurry ID photo
This is the most frequent cause. Many people snap a quick photo and submit without checking — the result is blurry, has glare, or the edges are cut off.
How to take a good ID photo:
- Place the ID flat on a dark surface (avoid white surfaces that blend with the card)
- Shoot in natural light or bright indoor lighting
- Make sure all four corners of the ID are fully visible in the frame
- Don't use the flash — it causes localized overexposure and glare
- Check the photo yourself first: if you can't read the text clearly, the system won't be able to either
Reason 2: Selfie / facial recognition failure
KYC typically requires facial verification — either a selfie or a liveness-detection video.
Common failure causes:
- Poor lighting making facial features unclear
- Wearing a hat, mask, or sunglasses
- Excessive facial expression changes (some liveness checks require a neutral expression)
- Cluttered background
How to fix it:
- Stand in front of a white or light-colored wall
- Face a window or lamp so your face is evenly lit
- Remove all accessories
- Follow on-screen prompts (turn head, blink, etc.)
- If you wear glasses, remove them if possible (if you must wear them, ensure no lens glare)
Reason 3: Information mismatch
The name you entered during registration must exactly match your ID. Common mistakes:
- Entering a name in pinyin when the ID is in Chinese characters
- Reversing the order of given name and family name
- Extra or missing characters
- Mistyped ID number
How to fix it:
- Compare your name against the ID character by character
- Verify the ID number digit by digit
- If the system asks for an English name, spell it exactly as it appears on your passport
Reason 4: Expired document
If your ID card or passport has expired, KYC won't pass.
How to fix it:
- Use a document that's still within its validity period
- If your ID card is expired, try using your passport
- Get a renewed document first, then come back to verify
Reason 5: Unsupported document type
Not all document types are accepted. Typically supported:
- National ID card
- Passport
- Driver's license (supported in some regions)
Temporary IDs, student IDs, and social security cards are not accepted.
Reason 6: Regional restrictions
In rare cases, users from certain countries or regions may face limitations at the KYC stage. If you're a mainland Chinese user encountering this, try contacting support for specifics.
Step-by-Step Resubmission
- Log in to the Binance App or website
- Go to the "Identity Verification" page
- Review the reason shown for the previous failure
- Prepare corrected materials based on the feedback
- Tap "Re-verify" or "Resubmit"
- Follow the flow to retake and upload photos
- Wait for review
Review time is typically minutes to hours, sometimes longer.
Try a Different Document
If your ID card keeps failing, try your passport — or vice versa. Different document types may use different recognition algorithms, and some people pass immediately after switching.
Passport advantages:
- Internationally standardized format with typically higher recognition rates
- The info page is more structured, making it easier to photograph clearly
- Usually has a longer validity period than an ID card
Request Manual Review Through Support
If self-submission fails multiple times, contact Binance support:
- Find the live-chat entry in the Binance App or website
- Describe your issue: "KYC has been rejected multiple times; I'd like to request manual review"
- Support may ask for additional materials such as:
- A photo of you holding your ID with a handwritten note of today's date
- A scanned copy of your document (not just a phone photo)
- Other supplementary proof
Manual review takes longer but typically has a higher success rate than automated checks, since a human reviewer can make more flexible judgments.
What to Do While Waiting
During KYC review you can't trade or deposit, but you can:
- Set up security measures (bind Google Authenticator, configure anti-phishing code)
- Browse the trading interface to familiarize yourself
- Study basic trading concepts
- Plan your funding method (decide how you'll deposit once approved)
This way, the moment verification goes through, you're ready to act without wasting time.
Easy-to-Overlook Details
- Clean your phone camera lens: Fingerprints or dust on the lens cause blurry photos
- Disable beauty mode: Some phones have beauty filters enabled by default, producing a selfie that doesn't match your real appearance
- Hold your phone horizontally when photographing an ID card: Shooting vertically makes the card appear too small and details unclear
- Choose a calm, stable environment: Don't attempt liveness detection while walking or in a moving vehicle — motion causes detection failures
KYC can be frustrating at times, but it's a critical mechanism for protecting your account security. Handle this step patiently, and everything after that runs smoothly.